Store Policy

No Refund Policy

At Jluxe Hair Ltd, all sales are final. Due to the nature of our products and hygiene standards, we do not offer refunds or exchanges. We highly encourage customers to review product descriptions and reach out with any questions before completing a purchase.

Shipping & Delivery

Once your order is placed, please allow 1–3 business days for processing. Delivery is typically 5–7 working days after processing, depending on your location and local courier timelines. You will receive a tracking number once your order has shipped.

Please ensure all shipping details are accurate when placing your order. Jluxe Hair Ltd is not responsible for delays or non-delivery due to incorrect address information provided at checkout.

Please note that next-day delivery is not available for all wig and extension items. Kindly allow 2–7 business days for order processing prior to shipment.

For custom-colored units, please allow approximately 5–15 business days for processing, as these items require additional time to ensure quality and precision.

Customer Care

We’re committed to providing quality service and premium products. If you experience any issues with your order, please reach out to us at jluxehair@outlook.com and our support team will assist you within 24–48 business hours.